Užasno korisničko iskustvo sa kompanijom GoDaddy

Ne preporučujem kompaniju GoDaddy

Pre tačno godinu dana sam imao ovaj čet sa GoDaddy podrškom, nakon čega sam odlučio da prekinem svaku saradnju sa njima, iako sam im u prethodnih 5 godina ostavio više hiljada dolara i koristio njihove najrazličitije proizvode, uključujući i hosting.

Ovde u dodatku možete da pročitate moj čet sa GoDaddy podrškom i odmah nakon toga sam prekinuo saradnju sa njima. Ne bih nikome nikad preporučio da bilo šta radi sa kompanijom GoDaddy.

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8:47, Feb 28 B Shirisha: Hi,this is Shirisha. May I know who am I chatting with? How are you doing today? I can see that you have reached us regarding WordPress/Hosting. How may I help you today?
8:48, Feb 28 You: hi
8:48, Feb 28 B Shirisha: Hello Good Afternoon!
8:48, Feb 28 B Shirisha: How may I assist you today?
8:49, Feb 28 You: we bought Enhance – Business Hosting and we are trying to migrate our websites from Managed WP hosting. For this we need your assistance.
8:49, Feb 28 B Shirisha: Sure I will be glad to assist you today. Let me check with the details & help you.
8:49, Feb 28 You: Can you help us with this or direct to someone else
8:49, Feb 28 B Shirisha: Just clarifying your concerns again- As I understand that you want to migrate the website from WordPress to Business hosting plan, am I right?
8:49, Feb 28 You: yes
8:50, Feb 28 B Shirisha: Okay.
8:50, Feb 28 B Shirisha: Let me check with the details & help you.
8:50, Feb 28 B Shirisha: Before we proceed further, Can I get Godaddy account, Customer Id and 4 digit Support Pin in the secure form please?
8:50, Feb 28 B Shirisha: B Shirisha has sent you a Secure Form: Customer Number (English)
8:50, Feb 28 B Shirisha: B Shirisha has sent you a Secure Form: PIN (English)
8:50, Feb 28 B Shirisha: The following Secure Form has been submitted: PIN (English)
8:51, Feb 28 B Shirisha: The following Secure Form has been submitted: Customer Number (English)
8:51, Feb 28 B Shirisha: Thank you for providing me your details.
8:52, Feb 28 You: This is what I’ve done: backed up database and html folder from managed wordpress and I’ve uploaded html folder to appropriate html folder on business hosting
8:52, Feb 28 You: however when I try to upload database I get error notification
8:54, Feb 28 B Shirisha: Sorry to hear that.
8:54, Feb 28 B Shirisha: Thank you for giving access to your account.
8:55, Feb 28 B Shirisha: You can upload the files using the below article, this would help you in migrating the website.
8:56, Feb 28 You: [JPEG]
8:56, Feb 28 You: I am using this settings
8:57, Feb 28 You: [JPEG]
8:57, Feb 28 You: and this is the error I get
8:58, Feb 28 You: what should I do different
8:58, Feb 28 B Shirisha: https://www.google.com/search?client=firefox-b-e&q=how+to+upload+files+in+the+c+panel+Godaddy#kpvalbx=_MchYXrGBCvPq9APQtp34DA30
9:00, Feb 28 B Shirisha: Please follow the above video in uploading the files in the hosting plan.
9:01, Feb 28 You: No, you are not sending me google search
9:01, Feb 28 You: I sent you two prtscr with clear ask
9:01, Feb 28 B Shirisha: Yes, I can see you are facing an isssue in importing the databases, am I right.
9:02, Feb 28 You: My expectation isn’t for you to understand I am facing an issue, but to tell me how to resolve it
9:03, Feb 28 B Shirisha: Okay. I will help with the article in importing the database please follow that once and import the database from beginning once again.
9:04, Feb 28 You: No
9:05, Feb 28 You: you direct me right away with someone who actually knows what to do
9:05, Feb 28 You: I will start to publish these “support” chats online and share with community
9:06, Feb 28 You: My UX with godaddy and your support is TERRIBLE
9:06, Feb 28 You: I sent you two screenshots with a CLEAR ASK
9:07, Feb 28 You: And you send me google search?
9:07, Feb 28 You: Seriously?
9:08, Feb 28 B Shirisha: I will guide you step by step in uploading the file please follow the same.
9:09, Feb 28 You: I opened MyPhpAdmin in cPanel
9:09, Feb 28 B Shirisha: Okay.
9:10, Feb 28 B Shirisha: Select the Import tab.
9:10, Feb 28 You: ok, next
9:11, Feb 28 B Shirisha: Click Browse, locate the SQL file on your computer, click Open, and then click Go.
9:12, Feb 28 You: I just did that and I got the same error notification
9:12, Feb 28 B Shirisha: Can you please try from the different browser in the private/incognito window by clearing the cache and cookies once.
9:13, Feb 28 B Shirisha: Some times due to the cache and cookies also you will get the issues.
9:13, Feb 28 You: you are talking about this error “#1044 – Access denied for user ‘*******@’localhost’ to database ‘information_schema’ “
9:13, Feb 28 B Shirisha: Yes, you are right.
9:14, Feb 28 You: ok, I’ll try from incognito in another browser
9:14, Feb 28 B Shirisha: Try from the other browser and let me know, if you are facing the same issue.
9:14, Feb 28 B Shirisha: Thank you.
9:16, Feb 28 You: I got the same error
9:18, Feb 28 B Shirisha: Can you please share me the screen shot of that please?
9:18, Feb 28 You: you are reffering to screenshot I already sent you?
9:19, Feb 28 You: I can send it 5 times, no problem
9:19, Feb 28 B Shirisha: Thank you.
9:20, Feb 28 You: [JPEG]
9:20, Feb 28 B Shirisha: Thank you.
9:20, Feb 28 B Shirisha: It may take us about 3-5 minutes to check that information. Is that okay with you?
9:21, Feb 28 You: Do I have any choice?
9:21, Feb 28 You: I am expecting this issue to be resolved ASAP!
9:21, Feb 28 B Shirisha: Am just checking, if we have any other option in importing the database.
9:23, Feb 28 You: You need to let me know what to do in order to resolve this issue and get my website up and running
9:23, Feb 28 B Shirisha: Sure, I will help you with that.
9:23, Feb 28 B Shirisha: Please stay connected.
9:35, Feb 28 You: yes…
9:35, Feb 28 I’m disconnected from the GoDaddy support

 

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9:35, Feb 28 You: yes…
9:35, Feb 28 GoDaddy Guide: >
9:36, Feb 28 You: WordPress/Hosting
9:36, Feb 28 GoDaddy Guide: We will connect you with one of our GoDaddy Guides as soon as possible. For a faster resolution, please tell us how we can help you today.
9:36, Feb 28 Soumya: Thank you for reaching out to GoDaddy,my name is Soumya.I see that you have contacted us regarding Hosting. How may I help you on this?
9:36, Feb 28 Soumya: Hello……May I know whom am chatting with ?
9:37, Feb 28 You: I was just on chat with B Shirisha and this person left me hanging without helping me in any way
9:37, Feb 28 You: we bought Enhance – Business Hosting and we are trying to migrate our websites from Managed WP hosting. For this we need your assistance.
9:38, Feb 28 You: This is what I’ve done: backed up database and html folder from managed wordpress and I’ve uploaded html folder to appropriate html folder on business hosting
9:38, Feb 28 You: however when I try to upload database I get error notification
9:38, Feb 28 You: [JPEG]
9:38, Feb 28 You: Here is the screenshot of the error
9:39, Feb 28 You: “#1044 – Access denied for user *********@’localhost’ to database ‘information_schema’ “
9:40, Feb 28 Soumya: From above mentioned I understand you have issue with migrating the data am I right?
9:41, Feb 28 You: Yes. However if you don’t understand the issue from reading description maybe you should direct me to someone who can
9:42, Feb 28 Soumya: I am sorry to hear that I am here to help you do not worry. Let me check with my resources what the best I can do for you.
9:42, Feb 28 Soumya: Before we proceed,I will send you two secureforms. Please enter your Customer ID and 4 Digit PIN ,to have the account validated..
9:42, Feb 28 Soumya: Soumya has sent you a Secure Form: PIN (English)
9:42, Feb 28 Soumya: Soumya has sent you a Secure Form: Customer Number (English)
9:43, Feb 28 You: Forms won’t load because I already filled them in this window during previous chat which was ended without explanation
9:43, Feb 28 Soumya: May I know the domain name please for which you are trying to migrate the database
9:43, Feb 28 Soumya: please share manually
9:44, Feb 28 You: this bug is on you, you can open ticket
9:44, Feb 28 You: ****
9:44, Feb 28 You: *********
9:44, Feb 28 You: wow, that was secure
9:45, Feb 28 Soumya: Thank you for validating your account.
9:46, Feb 28 Soumya: Can you help me with clear screenshot once
9:46, Feb 28 You: I already sent you a screenshot?
9:46, Feb 28 Soumya: But the screenshot is not clear our admin team want the screenshot
9:47, Feb 28 You: what is not clear?
9:47, Feb 28 You: how the screenshot should look like
9:48, Feb 28 You: [JPEG]
9:48, Feb 28 Soumya: The screenshot is blured I cannot see the error message under sql query
9:48, Feb 28 You: this is before
9:48, Feb 28 You: and this is the error
9:48, Feb 28 You: [JPEG]
9:48, Feb 28 You: Error SQL query: — — Database: `information_schema` — CREATE DATABASE `information_schema` DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci MySQL said: Documentation #1044 – Access denied for user ‘**********’@’localhost’ to database ‘information_schema’
9:50, Feb 28 Soumya: I am sorry the pin is incorrect
9:50, Feb 28 You: ****
9:51, Feb 28 Soumya: Thank you for validating your account. May I know the domain name please.
9:53, Feb 28 You: **********.com
9:53, Feb 28 You: Do I need to instal wp first?
9:53, Feb 28 You: Or can I just upload html and database
9:53, Feb 28 Soumya: Yes
9:53, Feb 28 You: yes as You need to instal WP first?
9:54, Feb 28 Soumya: Yes you need to install wordpress then upload the files here
9:54, Feb 28 You: ok
9:54, Feb 28 You: some of your colleagues told me it doesn’t matter what I do first
9:54, Feb 28 You: lets instal wp
9:55, Feb 28 You: do I need to remove files I uploaded?
9:55, Feb 28 Soumya: Okay. Not a problem. you can do directly as well
9:56, Feb 28 You: from cPanel
9:56, Feb 28 You: or from godaddy dashboard
9:58, Feb 28 Soumya: You can upload files directly on c panel
9:58, Feb 28 You: I am talking about installing WP
9:59, Feb 28 Soumya: No need of installing wordpress now
10:00, Feb 28 You: ok than we need to resolve DB upload error
10:00, Feb 28 You: I sent you all the data
10:00, Feb 28 You: and I’m expecting your guidance
10:00, Feb 28 Soumya: My team is chekcing allow me 5-7minutes
10:01, Feb 28 You: ok
10:01, Feb 28 You: ok
10:03, Feb 28 Soumya: Thanks
10:03, Feb 28 You: yes?
10:04, Feb 28 Soumya: Thanks for your patience and cooperation it is almost done
10:06, Feb 28 You: ok
10:07, Feb 28 Soumya: Your SQL file is trying to create a new database (with a line near the top like CREATE DATABASE … as you see in the error message). The likely solution is to not create the database from your script. You can either edit the .sql file manually and remove the lines starting with CREATE DATABASE And then try importing.
10:09, Feb 28 You: ok, let me try that
10:09, Feb 28 Soumya: please try and let me know
10:11, Feb 28 You: I removed
10:11, Feb 28 You: — — Database: `information_schema` — CREATE DATABASE `information_schema` DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci; USE `information_schema`;
10:11, Feb 28 You: saved and tried to upload again
10:11, Feb 28 You: now I’m getting this error
10:11, Feb 28 You: — — Dumping data for table `INNODB_BUFFER_PAGE` — — in use (#1227 – Access denied; you need (at least one of) the PROCESS privilege(s) for this operation) — — Database: `**********` — CREATE DATABASE `**********` DEFAULT CHARACTER SET latin1 COLLATE latin1_swedish_ci MySQL said: Documentation #1044 – Access denied for user ‘**********’@’localhost’ to database ‘**********’
10:12, Feb 28 You: And I want do underline that this database was downloaded from GoDaddy Managed WP
10:12, Feb 28 You: So this is a problem of moving DB inside of GoDaddy services
10:13, Feb 28 You: I want this resolved, or I want my money back for business hosting
10:13, Feb 28 Soumya: My team checked and said that it is not removed yet
10:15, Feb 28 You: ?
10:15, Feb 28 Soumya: is the same, looks like he didn’t remove it. Suggest to put the keyword #1044 – Access denied for user in the google he will get the results , suggest to access any one of the link and to to do the steps mentioned in it. https://stackoverflow.com/questions/22709105/importing-a-database-into-phpmyadmin-1044-access-denied-for-user/22762942
10:18, Feb 28 You: hm
10:18, Feb 28 You: let me see
10:19, Feb 28 Soumya: Please check and let me know If you face any issues
10:21, Feb 28 You: I removed DB and tried uploading again – got the same error
10:21, Feb 28 You: take a look at my acc now
10:21, Feb 28 You: DB is removed
10:23, Feb 28 Soumya: upload the sql file in the file manager
10:23, Feb 28 Soumya: we will try to import
10:23, Feb 28 You: I did and got the same error
10:23, Feb 28 Soumya: Please upload the sql file in file manager
10:23, Feb 28 Soumya: we will try importing
10:24, Feb 28 You: ok, let me check
10:24, Feb 28 Soumya: Okay.
10:25, Feb 28 You: I’ll add it to public FTP
10:25, Feb 28 You: ok?
10:25, Feb 28 Soumya: please upload the sql file in file manager
10:26, Feb 28 You: where is the file manager
10:26, Feb 28 You: I’m not sure what are you referring to
10:27, Feb 28 You: in the root dir?
10:27, Feb 28 Soumya: Yes
10:27, Feb 28 You: ok, done
10:29, Feb 28 Soumya: suggest to create the database from mysql databases option
10:30, Feb 28 You: from wizard in cPanel?
10:31, Feb 28 Soumya: Yes
10:32, Feb 28 Soumya: Please create and let me know the path so that I can check and help you further
10:32, Feb 28 You: done
10:32, Feb 28 Soumya: Please share the path where you have created
10:34, Feb 28 You: where do I see the path
10:34, Feb 28 Soumya: Not a problem. I will check
10:35, Feb 28 You: ok
10:38, Feb 28 You: yes?
10:39, Feb 28 Soumya: I am still looking into this. It may be another few minutes. I appreciate your patience.
10:40, Feb 28 You: ok
10:41, Feb 28 Soumya: Thank you
10:42, Feb 28 Soumya: Removed the create user and tried importing. Now am getting the in use (#1227 – Access denied; you need (at least one of) the PROCESS privilege(s) for this operation) Privileges error.
10:42, Feb 28 You: I gave all privileges
10:42, Feb 28 You: I can erase db again and create new, but I did gave this user ALL offered privileges
10:44, Feb 28 Soumya: Let me check
10:48, Feb 28 You: yes?
10:49, Feb 28 Soumya: The privileges which are showing up on the cpanel for the user might not be the all the privileges. Suggest the customer to check with their developer and to modify the script or the table or query and remove that which requires super privileges and to import the db.
10:50, Feb 28 You: we don’t have developer
10:51, Feb 28 You: we are simply transferring DB from Godaddy Managed WP to Godaddy Business hosting
10:51, Feb 28 You: If you can’t resolve DB moving inside of your sistem
10:51, Feb 28 You: We want to cancel our Business hosting account and we want our money back
10:52, Feb 28 Soumya: Let me chekc with my team for any possibility
10:53, Feb 28 You: ok
10:56, Feb 28 Soumya: As you are unable to migrate the database you can take our expert service which costs you 99$ for 1 domain and database
10:57, Feb 28 You: You are offering me to pay $99 as solution to your sistem not working?
10:57, Feb 28 You: Just confirm to me if I understand correctly
10:58, Feb 28 You: ?
11:00, Feb 28 Soumya: As I checked with all possible ways to help you I tried importing from my end as well but it is not getting uploaded so I suggest you to take expert services our team will import database behalf of you
11:01, Feb 28 You: OK, I will now cancel business hosting, and let you know when this is done so you could refund me
11:01, Feb 28 You: ok
11:02, Feb 28 You: it’s done
11:02, Feb 28 You: you can refund me the money on my paypal account associated with my account
11:03, Feb 28 You: please let me know when the refund is done
11:03, Feb 28 Soumya: As I checked you have taken plan for 3months and it is out of refund policy
11:04, Feb 28 You: i took it couple of days ago
11:05, Feb 28 Soumya: If you purchase plan for a year then you can get refund with in 30days As you have taken plan for 3 months refund can be done with in 24 hours only
11:06, Feb 28 You: Check with someone above you, and explain situation. if you don’t refund me for this I’ll be closing my Godaddy account and moving all domains and websites somewhere where customer is respected
11:08, Feb 28 Soumya: Let me check with my team once regarding this issue
11:10, Feb 28 You: My user experiance with GoDaddy is terrible
11:11, Feb 28 You: yes?
11:11, Feb 28 Soumya: I understand the inconvenience you are talking about. I am sorry to hear that
11:13, Feb 28 You: Refund me my money for business hosting and I might continue working with your company
11:13, Feb 28 You: I’ve already gave you multiple thousands of dollars in previous 5 years
11:13, Feb 28 Soumya: May I have your mobile number please.
11:14, Feb 28 You: **********
11:15, Feb 28 Soumya: Currently our managers are not available to check for the refund as it is out of refund policy they have to check and approve it
11:16, Feb 28 You: yes?
11:19, Feb 28 Soumya: Please delete the product from your account
11:19, Feb 28 You: i have deleted it
11:19, Feb 28 Soumya: So that I can raise refund to my concern team
11:20, Feb 28 You: i have deleted it
11:20, Feb 28 Soumya: Do you need refund to godaddy wallet or bank account?
11:21, Feb 28 You: to my paypal asociated with this account
11:21, Feb 28 You: my paypal is **********
11:21, Feb 28 Soumya: So it is to payment method right?
11:21, Feb 28 You: yes
11:21, Feb 28 You: this is my payment method on godaddy
11:22, Feb 28 Soumya: It takes 5-7business days to get into your ccount
11:22, Feb 28 You: ok
11:22, Feb 28 You: so refund is approved
11:22, Feb 28 You: ?
11:23, Feb 28 Soumya: I am processing refund allow me 2-3minutes
11:25, Feb 28 You: ok
11:28, Feb 28 Soumya: it has been processed
11:28, Feb 28 You: ok
11:29, Feb 28 Soumya: You will get refund with in 5-7business days
11:29, Feb 28 You: ok
11:30, Feb 28 Soumya: Apart from this Is there anything else, Where I can assist you with?
11:30, Feb 28 You: no
11:30, Feb 28 Soumya: Thank you for your time and patience. We appreciate your business with GoDaddy. Have a great time. Visit https://in.godaddy.com/WhatsApp to Opt-in for WhatsApp notifications & stay connected with us
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